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FAQ (After Submission of Application) - TPG

 
  1. How do I know if I have submitted my application successfully?
  2. I forget the username and password for login to the Online Application System. What should I do?
  3. Can I amend/update my application after submission of my application?
  4. Can I update/provide supporting documents after submitting my application? How can I send these documents to the University?
  5. When will I be notified of the admission status?
  6. Can I submit the confidential reference for my referee(s)?
  7. How does my referee submit the confidential reference to the University?
  8. Can I nominate other referee(s) upon my submission of the application?
  9. Can I change the email address(es) of my referee(s) upon submission of my application?
  10. What should I do if my referee(s) did not receive the invitation email from the University? 
  11. How can I help my referee to retrieve the password? 

 

The University will send you an acknowledgement email upon your successful submission of the online application. You will also be able to view the full set of your application at the Online Application System.

 

If you forget Username: Please write to the Graduate School (via Enquiry form). Please quote your full name and application number for easy reference. 

If you forget Password: Please click “Forgot Password” at the Online Application System to reset it (see Screen below).

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FAQ_After_Submission_of_Application_Q2.jpg

 

You cannot make any change(s) through the online application system once you have submitted the application. However, if you wish to amend/update the information in your application, please write to the Graduate School (via Enquiry form), together with relevant document(s) to support your request. Please quote your full name and application number for easy reference.

 

If you wish to update/provide additional supporting documents after submitting the application, please submit via the Online Application System (see Screens below). Please also note that there is a space limit of 20 MB (2 MB per file) and a maximum file numbers of 30 for uploading the supporting documents. In this connection, you are advised to combine your files and/or compress the file size as appropriate.

[Screen 1 - Click to Enlarge]

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[Screen 2 - Click to Enlarge]

FAQ_After_Submission_of_Application_Q4_Screen2.jpg

 

All application results will be announced via the Online Application System (Application Details --> Application Status). Please check your application status from time to time. 

Successful applicants shall receive an admission offer through email and short message service (SMS) (via the applicant’s mobile phone number) in about three to six months after the deadline of application for the programme concerned. Please download the Admission Offer Letter and relevant materials at the Online Application System (see Screen below).

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FAQ_After_Submission_of_Application_Q5.jpg

 

No. Your referee(s) will be invited to directly send the confidential reference form(s) to the University.

 

The University will contact your referee(s) via email in two days upon your successfully submission of the application, requesting him/her to complete a Confidential Reference Form and upload it to a designated online platform. All referees shall submit the Confidential Reference within two weeks upon receipt of the invitation and are recommended to refer to the user guide provided at the Referee Online Platform.

You can check the submission status of the Confidential Reference Form with your referee(s) or at the Online Application System (Experience & References --> References Enquiry). Please contact your referee(s) if the status remains “Work in progress” or “Pending” (see Screen below). If there is any problem with the submission, please write to the Graduate School (via Enquiry form) for assistance. Please quote your full name and application number for easy reference.

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FAQ_After_Submission_of_Application_Q7.jpg

 

In case you need to change your referee(s), please write to the Graduate School (via Enquiry form), providing the salutation, full name, organisation, position, and email address and your relationship with the new referee(s). Please quote your full name and application number for easy reference. 

Please also refer to Q7 above and inform your new referee(s) about the submission of the Confidential Reference Form.

 

If you need to change the email address(es) of your referee(s), please write to the Graduate School (via Enquiry form), providing the full name and the updated email address(es) of your referee(s).

Please also quote your full name and application number for easy reference.

 

 

If your referee(s) did not receive the invitation email within two days after your successful submission of the application, please write to the Graduate School (via Enquiry form) for assistance.

Please quote your full name and application number for easy reference.

 

Please advise your referee(s) to use the “Forgot Password” function at the designated online platform to retrieve a password. A new password will be sent to him/her via email.